Your parcel will be packed as carefully as possible but damages can occur when couriering goods. You have the right to refuse a parcel if it appears damaged.
When you accept a damaged parcel you take on certain obligations:
- To record any damage and provide photo evidence of the specific damage
- To make a member of the La-Viva.ca team aware of what item(s) were lost to damage and their value
- Contact La-Viva.ca as soon as possible with a clear photo of each damaged item
Please call 1 (647) 834 - 5573
and/or email us at firstname.lastname@example.org
and we will always do our best to help.